IRC on Sify Broadband

Damn I called sify people. Here's the convo:
Me: I can't upload on IRC.
CC: Which website sir?
Me: Do you know what IRC is?
CC: No sir! Will you hold on for a minute while I look up the information.
-after 2 minutes of blaring ear deafening noise they call hold music:
CC: What is the size of file you are trying to upload?
Me: 150 KB.
CC: Can you hold for a minute?
-after 2 minutes of blaring ear deafening noise they call hold music:
CC: Are you uploading from sify site or are you uploading from yahoo site?
Me: I'm not talking about websites man, I'm talking about IRC.
CC: I understand sir but you have to tell me whether you are uploading from sify site or yahoo site.
Me: Listen IRC is a protocol.
CC: I know it's a protocol.
Me: I can upload on ftp but I can't upload on IRC.
CC: Is your internet working fine?
Me: Yes.
CC: That's what we are concerned with sir. For IRC you'll have to call a local hardware engineer.
Me: Have you blocked any ports?
CC: Ports? No (sounding unsure).
Me: Okay thanks.